Bundles and subscriptions on Shopify, in depth

• What should a coffee roaster charge on repeat orders of a subscribed bundle?
  A coffee roaster selling bundles on subscription has three levers in Supr, and they combine: keep the bundle discount on every order (the default), limit it to the first orders, or change the subscription discount from a chosen order on.
• How do I run a monthly art supplies club on Shopify?
  Sell the club as a Subscription box option in Supr: a new box every month, the products chosen in advance, a fixed renewal day such as the 1st, and an automatic end after a set number of boxes.
• How do I stop subscription box members cancelling on Shopify?
  In Supr Bundle & Subscription App > Grow > Cancellation flows, list four to six reasons and give each one its own counter-offer: a discount, a skip, a pause, a different frequency or a delayed charge.
• What should I ask a Shopify subscription app before I install it?
  Twelve questions cover most of what goes wrong later: how bundles and subscriptions work together, what renewals cost the customer, what subscribers can do themselves, what happens when a payment fails, and how you get out.
• How do I run a craft kit club on Shopify with themed boxes that end after 6 or 12?
  Sell the club as a Subscription box option in Supr and turn on Automatic expiry with Orders before it ends set to 6 or 12.
• How do I sell a mystery box subscription on Shopify without spoiling the surprise?
  Make the option a Subscription box in Supr and set Customers see the box to Only when it arrives (mystery box).
• How does a supplement store offer auto-ship every 30, 60 or 90 days on Shopify?
  Use a Bundle + Subscription offer in Supr: quantity break bundle options for 1, 2 and 3 bottles, and three subscription options that repeat every 30, 60 and 90 Days.
• How does a T-shirt or apparel store offer buy 2 get 1 free when the free item is another size?
  An apparel store runs buy 2 get 1 free by adding a Buy X, get Y option to its offer in Supr Bundle & Subscription App: Buy quantity 2, Reward quantity 1, Reward discount Free, and Reward products set to Same product they buy.
• How does a supplement store give a bigger discount for bigger packs on Shopify?
  A supplement store sells 1, 3 and 6 packs from one offer: add three Quantity break options (the app's name for a bigger discount on bigger packs) in Supr Bundle & Subscription App: Quantity 1, 3 and 6, with Price set to Percentage off at 0, 10 and 20.
• How does a candle shop reward bigger carts with free shipping at $50 and a free gift at $80?
  A candle shop can build this from three documented pieces in Supr Bundle & Subscription App and Shopify: a Spend more, save more progress bar for percentage off tiers by cart value, a Shopify Free shipping automatic discount with a Minimum purchase amount for the $50 shipping tier, and a Free gifts entry on a bundle option for the gift.
• Which price should a candle box, a snack box and a gift set use on Shopify?
  A candle box usually fits a Percentage off price, a snack box fits tiered discounts (a bigger discount as the box fills), and a ready-made gift set fits a Fixed price.
• How does a coffee roaster offer weekly, fortnightly or monthly deliveries with rotating beans on Shopify?
  A coffee roaster puts three subscription options in one Supr offer: every 1 Week, every 2 Week and every 1 Month, each with its own Discount and its own Free shipping switch.
• Should a coffee roaster let subscribers skip, pause or cancel, and in what order?
  A coffee roaster should offer skip first, pause second and cancel last, with a limit on each.
• How does a coffee roaster set a subscribe and save discount that still leaves a margin?
  A coffee roaster keeps its margin by giving the big discount only while it buys loyalty: set the subscription option to 10% off, then click Add discount change to drop it to 5% after 3 orders.
• How does a pet food store handle failed subscription payments on Shopify?
  A pet food store handles failed payments under Settings > Dunning: set Number of billing attempts to 3 and Time to wait between billing attempts to 5 days, so retries spread over about 10 days, then choose what happens after the last one in When all payment attempts fail.
• How can a pet food store sell buy 2 get 1 free treats next to subscribe-and-save dog food?
  A pet food store builds two offers in Supr: a Subscription offer on the food (for example 10% off, delivered every 4 weeks) and a Bundle offer on the treats with a Buy X, get Y option (buy 2 get 1 free).
• Should I use Shopify's own Bundles app or a bundle app like Supr?
  We make Supr Bundle & Subscription App, so read this with that in mind: every statement about Shopify Bundles below is taken from Shopify's own help pages and linked, and every statement about Supr comes from our help center.
• What breaks when a Shopify store uses one app for subscriptions and another for bundles?
  A Shopify store that sells bundles on subscription with a subscription app plus a separate bundle app has four places where the two apps have to agree, and each one is a place to check: the price of the repeat order (the app calls it a renewal), what subscribers can edit in their account, your reports and what your support team sees.
• How does a skincare shop sell a cleanser, serum and moisturiser set at 20% off with a free travel bag?
  A skincare shop sells a ready-made set (the app's name is a Fixed bundle) in Supr Bundle & Subscription App: one option holding the cleanser, serum and moisturiser with a Bundle price of Percentage off 20, plus a Free gifts entry for the travel bag with Gift applies to set to First order only.
• How does a snack box store offer a free first box, then monthly, without people abusing it?
  A snack box store offers a free first box by adding a Free trial subscription option in Supr: First order discount 100%, First paid order after 7 days, and the option priced at $19.99 every 1 month.
• How does a snack shop let customers pick 6 from 20 flavours without selling a flavour it has run out of?
  A snack shop does it with a Build your own bundle option (the app's name for mix and match or build-a-box) in Supr Bundle & Subscription App: one group with the 20 flavours as its products, Minimum to pick and Maximum to pick both set to 6, and a Box price.
• How can a subscription box brand pause, resume or skip a subscriber's box from its own helpdesk or ERP?
  A subscription box brand with its own helpdesk or ERP (the system that runs orders and stock) can call Supr's REST API (a web address your software sends requests to) to change a subscriber from there.
• How does a subscription box brand receive subscription webhooks safely?
  A webhook is a message our app sends to your server when something happens, such as a subscriber pausing.
• Which five Klaviyo flows should a subscription box brand build first?
  A subscription box brand that connects Klaviyo to Supr can build five flows from the events Supr sends: a renewal reminder (Subscription Renewing Soon), a skipped box follow-up (Subscription Next Order Date Changed), a failed payment flow (Subscription Payment Failed), a cancel save follow-up (Subscription Cancelled) and a win-back series (Subscription Win-Back 1, 2 and 3).
• Can a subscription box store move from Recharge to Supr without subscribers re-entering their cards?
  In most cases yes: a subscription box store moves from Recharge (the source app) to Supr by sending an export, and Supr's team imports the subscriptions.
• How does a tea or coffee shop sell a 3 month gift subscription on Shopify?
  A tea shop sells a 3 month gift by making one subscription option in Supr Bundle & Subscription App a Prepaid subscription that covers 3 orders, ticking One-off (single prepaid, no auto-renew) and then Shoppers can send it as a gift.
• How does a tea shop sell 3, 6 and 12 month prepaid plans on Shopify?
  A tea shop sells pay upfront plans by adding Prepaid subscription (the app's name for paying once for several deliveries) to a monthly subscription option and setting Orders covered with each payment to 3, 6 or 12.
• Which Shopify subscription and bundle apps document the most features?
  We compared 20 Shopify subscription and bundle apps on 246 features, counting a feature for an app only when that app's own public pages say it exists.
• What should subscribers be able to do themselves in the customer portal?
  A good subscription portal lets subscribers do 12 things without writing to you: skip, pause, cancel, swap a product, add a product, change how often, change the next date, get the next order now, change the quantity, update the address, update the card and bring a cancelled subscription back.

For short step by step answers, see the guides.